Refund policy

Last Updated: July 3, 2025

We offer a 7-day return policy for damaged, defective, or non-functioning watches only. All PYKO timepieces come with a 1-year warranty against movement malfunctions.

1. Warranty Information

All PYKO timepieces include a 1-year warranty from the date of purchase, covering movement malfunctions only.

The warranty does not cover:

  • Water damage

  • Cracks, scratches, or other physical damage

To make a warranty claim, contact us at:
Email: contact@pyko.in
Subject line: "Warranty Order #42"

2. Return Policy for Defective Items

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or incorrect.

To be eligible for a refund:

  • The item must be in the same condition as received.

  • You must provide a valid unboxing video.

Unboxing Video Requirements:

  • Start recording before opening the package.

  • Show outer packaging and shipping label (AWB number must be visible).

  • Display the watch and all items inside the box.

  • The video must be continuous with no cuts or pauses.

Important: Without a proper unboxing video, we cannot accept any complaints or claims regarding damage, missing products, or other issues.

To initiate a return, email us at:
Email: contact@pyko.in
Subject line: "Return Order #42"

Shipping costs and convenience fees are non-refundable.

3. Non-Returnable Items

We do not accept returns for reasons unrelated to product defects, damage, or incorrect items. This includes returns based on:

  • Personal preferences (e.g., size, color, or style)

  • Buyer’s remorse or change of mind

4. Cancellation Policy

We follow a strict no-cancellation policy.

In extraordinary circumstances, you may request cancellation within 24 hours of placing your order by emailing us at:
Email: contact@pyko.in
Subject line: "Cancel Order #42"

Approval of cancellations is at our discretion.

5. Contact Us

For any questions about returns, warranties, or cancellations, please contact:

Email: contact@pyko.in